How does ordering work?
Pay securely at checkout, then email us a photo of your pet with your order number. We create your portrait and email the high-resolution file within 48 hours of receiving your photo.
What makes a good pet photo?
A clear, well-lit photo with your pet’s whole face visible works best. Avoid blurry photos, heavy shadows or anything covering their eyes.
Is my portrait hand-painted?
No. Each portrait is generated with AI from your photo, in the style and festive extra you choose, then checked by a real person before it is sent.
What do I receive?
One high-resolution digital image file (PNG), suitable for printing, framing or sharing. It arrives by email.
Will anything be shipped?
No. This is a digital file only. Nothing physical will be shipped.
What if I don’t love it?
Tell us what to change and we’ll remake it free. If we still can’t get it right, we refund you in full to your original payment method. See our Terms & Refunds.
Who processes my payment?
Payments are processed by Creem, our online reseller and Merchant of Record, which also handles sales tax and payment receipts.