Privacy

Last updated: November 13, 2026

What we collect

When you order, Creem (our Merchant of Record) collects your name, email address, billing details and payment information to process your purchase. We receive your name, email and order details from Creem. We never see your full card number.

When you email us, we receive your email address, your message and the pet photo you send.

How we use it

We use your photo only to create your portrait, and your email only to deliver it and answer your questions. Your photo is processed by a third-party AI image-generation service to create the artwork. We do not sell your information or use your photo for advertising.

How long we keep it

We delete your pet photo within 30 days after delivering your portrait. We keep order records as required for accounting and to help with remakes and refunds.

Your choices

You can ask us to delete your photo or your messages at any time by emailing support@thepetkeepsakestudio.com.