Terms & Refunds

Last updated: November 13, 2026

What you are buying

Pet Keepsake Studio sells one-off digital pet portraits for $19 (USD). Each order is one AI-generated portrait of one pet, made from the photo you send us, in the style you choose, and checked by a person before delivery. You receive a high-resolution digital image file by email. Nothing physical is shipped.

Payment

Our order process is conducted by our online reseller Creem, which is the Merchant of Record for all our orders. Creem handles payment, applicable sales tax or VAT, and payment-related customer service.

Delivery

After you pay, email your pet’s photo and order number to support@thepetkeepsakestudio.com. We deliver your portrait by email within 48 hours of receiving a usable photo. If the photo can’t produce a good result, we’ll ask for another one.

Remakes and refunds

• If you don’t love your portrait, reply within 14 days of delivery and we’ll remake it free.
• If we still can’t make it right, we refund you in full to your original payment method.
• If you change your mind before sending your photo, request a full refund within 30 days of purchase.
• Refunds are issued through Creem and usually appear within 5–10 business days, depending on your bank.

Using your portrait

You may print, frame and share your portrait for personal use. Please only send photos you have the right to use. We may decline any photo that does not show a pet or that is inappropriate, with a full refund.

Contact

Questions about an order? Email support@thepetkeepsakestudio.com.